Do I need to pay the sales tax?
No, there is no sales tax on our site.
What are the accepted payment methods?
A: We accept Credit Cards ( Visa, JCBAnd MasterCard),
Do you accept international orders?
Yes, we accept orders from Australia, Belgium, Canada, Denmark, Finland, France, Germany , Greece, Greenland, Hong Kong, Ireland, Japan, Korea, Luxemburg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom and the United Stated directly though our website. If your country or area is not in the list, contact us. We can ship your order almost anywhere in the world.
Can I pay over the phone?
Sorry, currently we don't accept any payment over phone. Please visit our website to pick your favorite items and finish your payment online.
How safe is my information and credit card number?
Your information is very safe at platnumsneaker.com and we take site and data security as a serious issue. The platnumsneaker.com uses 128-bit encryption to ensure that your data is secure.
With regards to the safety and privacy of your credit card, we've implemented a state-of-the-art e-commerce solution for the new platnumsneaker.com. The new site offers improved security over our previous site and many other existing websites by encrypting your credit card information in such a way that it is not accessible by employees within platnumsneaker.com, or by anyone who would try to compromise the security of platnumsneaker.com. As a result, our site meets the rigorous security standards set by many privacy watchdog groups and standards set by the Internet community in general.
When you entered your credit card in our store, only the last four digits of your card are visible on the site. Even you (or anyone who logs in as you) cannot access the details of your credit card from our store.
How do I place an order online?
A: You can order online via our website. All items left in your shopping cart are saved but not reserved and will remain in your My H&M for 7 days. When you are finished shopping click on your 'shopping cart' to view the price and expected delivery date. When you are happy, proceed to the checkout to review your parcel and payment preferences.We will send you a confirmation of your order via email, and another when your order is ready to be dispatched.
What can I do, if I cannot place an order successfully online?
A: If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. Last, if the above steps don't work, you can contact us.